Privacy Policy

Your Coach Chat Account

If you start a chat on the Coach Chat site, you are fully responsible for all activities that occur under the account and any other actions taken in connection with your account. You must not use your account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and Coach Chat may change content that it considers inappropriate or unlawful, or otherwise likely to cause Coach Chat liability. You must immediately notify Coach Chat of any unauthorized uses of your content, your account or any other breaches of security. Coach Chat will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

Your content

You own the rights to the content you generate on Coach Chat. We do not claim ownership over it. However, by posting content to Coach Chat, you give us permission to use your content, free of charge, to do the things we need to do to provide Coach Chat Services which may include storing, displaying, reproducing, and distributing your content. If you delete your account or content, it may be unrecoverable.

Here are some things we forbid. By using Coach Chat, you promise not to do any of the following things:

Fees, Payments & Cancellation Policy

You agree to pay for the Services you use on the Coach Chat Site in accordance the pricing and payment terms presented to you for that service. Fees paid by you are non-refundable.

For subscriptions, you will be billed in advance on a recurring cycle for the period you have selected (monthly or annually or quarterly) at the beginning of that period. Your subscription will automatically renew at the end of each period unless you cancel automatic renewal at least 48 hours before your next renewal date.

Coach Chat may change the fees charged for Services at any time, provided that, for subscription Services, the change will become effective only upon the next renewal date.

Cancellation Policy

Your subscription will automatically renew at the end of each period unless you cancel automatic renewal at least 48 hours before your next renewal date. If you decide to cancel, no refund will be provided for fees paid or past bills and your service will remain active through the end of the existing license period.

At the end of the license period, you will no longer be charged. If you cancel within 48 hours of your next renewal date, the next renewal will go through but that will be your last renewal and the cancellation will take effect on the following renewal as it is required that you cancel at least 48 hours prior to the renewal date. Note: The length of your license can be longer than your billing period for example an annual license, billed semi-annually would mean that a cancellation on month 4 will take effect at the end of the annual license and the second semiannual bill on month 6 will continue as well as the remaining 8 months of the subscription.

Upgrades

An upgrade is when a paying customer decides to change their current plan to a more expensive paid plan.

When upgrading in the middle of a billing period, you will be given a pro-rated credit (not a refund) for the current plan which will be applied to the pro-rated charges for the upgraded plan. At the end of the billing period, the upgraded plan will auto-renew.

Downgrades

A downgrade is when a paying customer chooses to change their plan from a more expensive to a less expensive (but still paid) plan.

When downgrading in the middle of a billing period, your account downgrade will apply at the end of the period and to the following period but will not impact the existing billing period.

Things that we forbid

Here are some things we forbid. By using Coach Chat, you promise not to do any of the following things; posting any comments, material, links, text, images, audio, or video (any such material, “Content”) containing any viruses, worms, malware, Trojan horses or other harmful or destructive content; posting Content without permission from the owner; posting Content that is pornographic, contains threats, incites violence, or violates the rights of any third party; probe, scan, or test our systems or networks; break or circumvent any technologies we have put in place for security or authentication; attempt to access Coach Chat Services by means other than currently available; scrape Coach Chat Services or Content; violating the intellectual property or personal privacy rights of others, causing harm to others, or violating any criminal laws where Coach Chat has a physical location.

Responsibility of visitors

Coach Chat has not reviewed, and cannot review, all of the material posted to the Site or any third party site that the Site links to, and cannot therefore be responsible for that material’s content, use or effects. By operating the Site, Coach Chat does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. The Site may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. The Site may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Coach Chat disclaims any responsibility for any harm resulting from the use by visitors of the Site, or from any downloading by those visitors of content there posted.

Data Deletion Policy

1. Individual Rights

An individual has the right to erasure, also known as ‘the right to be forgotten’. The principle underpinning this right is to enable an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

2. When does the right to erasure apply?

Individuals have a right to have personal data erased and to prevent processing in specific circumstances:

3. How can data be deleted?

You can reach out to us at admin@coachchat.me to help with any data deletion request. Note: Only do this if you are 100% sure you want your content deleted as Coach Chat will not be able to retrieve it once its permanently deleted.

Some data may still remain in the systems back-up files, which will be deleted periodically.

If you reach out to us for a data deletion request, we undertake to perform the deletion within 15 business days and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.

Privacy

You consent to the transfer, storage, and processing of your information – including the content you generated on the site and any personal information – to and within the European Union.

Gathering of Personally-Identifying Information

Certain visitors to Coach Chat’s websites choose to interact with Coach Chat in ways that require Coach Chat to gather personally-identifying information. The amount and type of information that Coach Chat gathers depends on the nature of the interaction. In each case, Coach Chat collects such information only as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Coach Chat. Coach Chat does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Coach Chat may collect statistics about the behavior of visitors to its websites. Coach Chat may display this information publicly or provide it to others. However, Coach Chat does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Coach Chat discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Coach Chat’s behalf or to provide services available at Coach Chat’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Coach Chat’s websites, you consent to the transfer of such information to them. Coach Chat will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Coach Chat discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Coach Chat believes in good faith that disclosure is reasonably necessary to protect the property or rights of Coach Chat, third parties or the public at large. If you are a registered user of a Coach Chat website and have supplied your email address, Coach Chat may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Coach Chat and our products. We primarily use our various blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Coach Chat takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

More details about our global privacy policy can be found here

More information about our cookie policy can be found here